FAQ’s
Please find some helpful answers below
Currently the booster dog car seat can only be fitted onto headrests of cars. So should you have a vehicle without headrests, unfortunately this product will not be suitable for you. There are instructions on this website for setting up the dog car seat, you will find these on the Dog Car Seat page under ‘instructions’ at the bottom of the page.
The top, sides and base of the seat have a metal/steel piping frame, which is then covered in a padded nylon fabric and a wooden base for supporting the dog once they are in the seat. The seat is made to collapse for easy storage.
Yes, if you have a normal car, then our dog car seat will sit on the seat quite easily. If you would like to check this our back strap when fully extended, measures approximately 133cm and our middle strap when fully extended, measures approximately 98cm.
Our dog cushions are an optional extra. They are not necessary, the dog car seat functions very well without them, they just add extra comfort for your dog. Some customers however, have a tight budget, so may prefer to use their own blanket, towels, or a soft bed pillow to obtain the same effect.
Unfortunately, we do not have After Pay, but we do have something very similar, it is called Paypal in 4. Associated with Paypal, it’s a very secure and safe way of purchasing your product/s in 4 easy payments. It’s very simple to use:
Checkout with Paypal
Choose ‘Paypal Pay in 4’ and complete your purchase
Make the first payment at the time of purchase and pay the rest in 3 payments – one every two weeks.
No interest charged
No sign-up fees
Get a decision in seconds
Backed by the same security and Paypal Buyer Protection you expect from Paypal.
PayPal Pay in 4 is provided by PayPal Credit Pty Limited (ACN 600 629 258) to Australian residents and is subject to eligibility criteria and credit application. Available on eligible transactions between AU$30 and $1,500. Use may impact a customer’s credit score. Please see full terms and conditions for more details, which you can read about here:
https://www.paypal.com/au/webapps/mpp/paypal-payin4/terms
(We hold no responsibility for any customer’s credit score which may be impacted from non or late payments. If you are unsure whether you may be able to repay, please make sure to read all the terms and conditions.)
No, we run this as an online business. We run the business from our home in Arundel at the Gold Coast, so if you live local you are welcome to come around to our home with your little dog/dogs and try the seats out to see what the best colour option is and whether it suits your needs. You can phone us on 040 400 4390 to arrange a suitable time.
There is a 60 day money back guarantee, should you receive the product and find that it is not suitable, providing it is returned as new in original condition and packaging.
All products are sent by Fastway/Aramex couriers or Australia Post and are dispatched within two working days. Items sent will all have a tracking number, once your purchase is dispatched, we will send you out an email with the tracking details. If you have any problems with receiving your parcel, please contact us and we will look into the matter for you. Free shipping on all products, within Australia.
Yes, this is possible, but because of the size of the box, can be expensive. If you require this to be done, please contact us and we will give you an idea of the cost and discuss this further.