FAQ’s

Please find some helpful answers below

Fitting of booster dog car seat

Currently the booster dog car seat can only be fitted onto headrests of cars.  So should you have a vehicle without headrests, unfortunately this product will not be suitable for you. There are instructions on this website for setting up the dog car seat, you will find these on the Dog Car Seat page under ‘instructions’ at the bottom of the page.

What is the seat made of?

The top, sides and base of the seat have a metal/steel piping frame, which is then covered in a padded nylon fabric and a wooden base for supporting the dog once they are in the seat.  The seat is made to collapse for easy storage.

Do you have a shop?

No, we run this as an online business. We run the business from our home in Nerang at the Gold Coast, so if you live local you are welcome to come around to our home with your little dog/doggies and try the seats out to see what the best size/colour suits.  You can phone us on 040 400 4390 to arrange a suitable time.

Returns

There is a 60 day money back guarantee, should you receive the product and find that it is not suitable, providing it is returned as new in original condition and packaging.

Shipping

All products are sent by courier or Australia Post and are dispatched within two working days.  Items sent will all have a tracking number, so if you do not receive them within a timely manner, we can trace the parcel and see what’s happened to it.  Free shipping on all products, within Australia.

I need this seat urgently because I am going on holiday, can you send it express post?

Yes, this is possible, but because of the size of the box, can be expensive. If you require this to be done, please contact us and we will give you an idea of the cost and discuss this further.